FAQ (Frequently Asked Questions)

Here are some frequently asked questions and answers about this shop. If you have a question that isn't answered here, please use the contact form to send us a message and we'll get back to you as soon as possible.

  • Where do you ship?
    • We ship most items to most countries around the world, but a few products can only be shipped to North America. Also, some countries may have shipping restrictions due to the geopolitical climate. If an item can't be delivered to a certain country, your order will be cancelled and you will get a full refund.
    • As of March 5, 2026, we cannot ship to the following countries due to the conflict in the Middle East. This is not our choice; carrier routes and operations are not fully functional at this time.

      • Affected destinations:

        • Afghanistan (AF)
        • Algeria (DZ)
        • Djibouti (DJ)
        • Eritrea (ER)
        • Iraq (IQ)
        • Libya (LY)
        • Madagascar (MG)
        • Palestine (PS)
        • Sudan (SD)
        • Yemen (YE)

         

  • How long does it take to ship my order?
    • Since we use a print-on-demand service, it will take about 2-5 business days to print your items before they are shipped. The only exception right now is knitted items and canvas shoes, which take about 1-2 weeks to produce, but the results are very nice. 
  • Can I cancel my order or get a refund?
    • Yes, but what options are available depend on when you decide to cancel your order. If you cancel your order in less than a day of ordering, we should be able to cancel the production of your item and issue a refund immediately. HOWEVER, once an item is in the production phase, then "the train has left the station" so to speak and once production is finished, it will get shipped to you. You will have to wait until you receive the item, and then you can ship it back for a refund. Once you receive your item, you must submit your refund request within 30 days of receiving your order.
  • Can I change my shipping address after I've placed an order?
    • Similar to the above answer, it will depend on when the request is made. Once the item is in production, there may be some time to change the address. However, once it is in the pre-shipment phase, the address cannot be changed. So if you have a shipping address change, please contact us as soon as possible. If we are unable to change your address, you should contact the carrier directly to see if you can change the delivery address through them.
  • Can I get a replacement if my item arrives damaged?
    • Yes, please hold onto the invoice that is included with your order and contact us. You will need to provide a photo of the damage when you contact us. You can return the item to the return address on the invoice. You must submit your return request within 30 days of receiving your order.
    • If clothing arrives dirty due to damage to the shipping bag, please try washing it first to see if the dirty spots can be washed out. If they cannot be washed out, please contact us as above.
  • Can I exchange my item if it doesn't fit?
    • Yes, first please contact us and we'll get it sorted out. You'll have to return the item to the return address on the invoice. You must submit your exchange request within 30 days of receiving your order.